常问问题
常见问题解答
Interdesk是一家新加坡公司吗？
是的！
我们是一家100%本土企业，已在ACRAS注册。
我的Interdesk办公桌有保修吗？
所有售出的Interdesks产品均享有3年保修。保修期自交货之日起自动生效。如需申请保修，请将您的购买凭证发送至sales@interdesksg.com。
Interdesk是否符合国际标准？
Interdesk拥有多项国际认证。您可以在这里查看。
我们的产品通过了最严格的测试标准，确保只有最好的产品才能送到您家。这是我们的承诺！
送货
免费送货吗？
是的！
Interdesk 为所有购买办公桌椅的顾客提供全岛免费送货服务。
How long does delivery take?
Delivery timelines depend on product availability and order volume.
For in-stock items without assembly, the estimated delivery time is 3 - 10 working days from date of order.
What is the delivery time slot?
Our delivery timings are from 10am - 7pm. A more detailed delivery timeslot will be provided via WhatsApp a few days before the actual date of delivery.
Can I request a specific delivery date and time?
You may let us know your preferred timing and we will try our best to accommodate it, but exact timings cannot always be guaranteed.
Will you call before arriving?
Yes. Our delivery or installation team will contact you before arriving.
What if nobody is home?
For delivery-only items, our team may be able to leave the item at a safe location outside your unit upon prior arrangement. Items requiring installation will normally require someone to be present.
Are there charges for staircase access?
Yes. If our team needs to manually carry items up or down stairs, a $10 charge per item per storey applies. Please inform us in advance if your location does not have lift access.
Can you deliver to offices and commercial buildings?
Yes. Please inform us beforehand of any loading bay restrictions, security registration, delivery permits, lift booking requirements or restricted delivery hours.
我可以选择送货日期吗？
您购买商品后，我们的物流团队会通过电话或邮件与您联系，安排您首选的送货日期！请查收您的收件箱或垃圾邮件，以获取送货日期的确认信息。
或者，您可以发送电子邮件至 sales@interdesksg.com 或通过 WhatsApp 联系我们（号码：81197538）安排送货日期。
我可以延迟发货吗？
是的！
您可以在我们的限时促销期间下单，并可延迟发货，直到您准备好为止！如需特殊安排，请发送电子邮件至 sales@interdesksg.com 或通过 WhatsApp 联系我们，号码为 81197538。
集会
我可以自己组装我的Interdesk吗？
是的！
我们的产品设计旨在20分钟内完成组装！
我们提供工具和说明书，方便您轻松组装！
产品网站上提供组装视频。
What does desk assembly include?
Standard desk assembly covers the assembly and setup of the desk, cable tray and wheels (if purchased together).
Installation for other accessories may be chargeable.
Can your team assemble monitor arms?
Monitor arm assembly is not automatically included with desk assembly unless stated in your order. Please arrange this with our customer service team beforehand if required. Additional charges for this installation service will apply.
你能帮我组装一下我的Interdesk吗？
是的！
我们很乐意以每张桌子 50 美元的固定价格帮您组装 Interdesk 办公桌。请在此处将此服务添加到您的购物车。
我们强烈建议您选择我们的组装服务。我们的组装团队致力于为您提供专业、便捷的服务。
Standing Desks
What is the difference between the Classic and Pro?
The Interdesk Classic uses a single-motor system and is designed as an affordable entry into height-adjustable desks.
The Interdesk Pro uses a dual-motor system, providing stronger and smoother height adjustment for customers looking for a more premium setup.
Do your standing desks have memory presets?
Yes. Selected Interdesk models include programmable height presets so you can save your preferred sitting and standing heights.
Do the desks have anti-collision protection?
Yes. Selected models include an anti-collision system that detects resistance while the desk is moving.
Do the desks have a child lock?
Selected models include a child-lock function to prevent accidental height adjustment.
Can I customise my desk?
Yes. You can customise options such as:
- Tabletop size
- Tabletop colour
- Frame colour
- Grommet placement
- Cable management
- Accessories
For more specialised requirements, our team can also assist with custom-sized desks.
Check out our Interdesk Custom
Collapsible row
Showroom & Product Viewing
Can I view the products before purchasing?
Yes. Customers are welcome to visit our showroom to view and try our desks, chairs and accessories.
Are all colours and models displayed at the showroom?
We try to display a wide selection, but not every size, colour or configuration may be available for viewing at all times. Contact us before visiting if there is a specific model or colour you would like to see.
Can I purchase directly from the showroom?
Yes. Our team can assist you with your order during your visit.
保修和退货
保修期有多长？
所有售出的Interdesk产品均享有3年保修。
如果我收到的是有缺陷的产品怎么办？
如果您的Interdesk存在制造缺陷，我们非常乐意为您更换！请联系我们：sales@interdesksg.com。
我们可能还会送一些小礼物哦！😉
退货退款政策（办公桌及配件）
退货政策：
在 Interdesk，我们致力于确保您对我们的产品满意。我们的保修服务自动涵盖任何出厂缺陷或损坏。如果您遇到任何问题，请在收到订单后 24 小时内通知我们，并提供购买凭证。
如需发起退货，请按照以下简单步骤操作：
- 通知我们：请在收到订单后 24 小时内发送电子邮件至sales@interdesksg.com ，并附上收据图片和相应的损坏情况。
- 保留原包装：原包装必须保持完好无损，并处于可重复使用的状态，以便重新包装。
- 重新包装：确保将产品放回原包装中。
- 检查完整性：确保没有缺失的零件，桌面也没有螺丝孔。
- 用胶带封好包装：在将原包装交给约定的快递员取件之前，必须用胶带将原包装牢固地封好。
请注意以下退款资格条件：
- 原包装必须保持完好无损且可重复使用。
- 所有商品必须以原包装退回。
- 所有部件必须齐全。
- 桌面必须没有任何螺丝孔。
- 原包装必须用胶带牢固封好才能取货。
感谢您的理解，Interdesk 保留拒绝任何不符合规定条件的退货申请的权利。
请注意，我们目前不接受因个人原因（包括但不限于发货/物流延误、用户造成的损坏以及桌面瑕疵）而提出的退货或退款申请。Interdesk 将根据具体情况酌情收取 10% 的手续费，以批准退款申请。
感谢您选择Interdesk。如果您对购买有任何疑问或顾虑，我们将竭诚为您服务。
退货退款政策（椅子）
请参考您所选椅子下方相应的退货退款政策！
如有任何疑问，请发送电子邮件至 sales@interdesksg.com