FAQ
General Enquries
Where is Interdesk from?
Interdesk operates a showroom and warehouse in Singapore.
The showroom address is #01-25 3 Ang Mo Kio St 62, Link@AMK, Singapore 569139.
Is Interdesk a local Singaporean brand?
Yes. Interdesk is a local Singapore brand, offering ergonomic workspace solutions including height-adjustable desks, ergonomic chairs and office accessories.
Interdesk operates as a registered business in Singapore with the Accounting and Corporate Regulatory Authority (ACRA) with a Registration Number of 202523442D.
Does Interdesk meet international standards?
Interdesk has many international certificates under its belt. You can view them here.
Interdesk products are designed with international quality, safety and ergonomic standards in mind. Selected products and components may also carry relevant certifications and testing standards, depending on the model.
Delivery
Is delivery free?
Yes. Free delivery is available for orders above $149. Additional charges may apply for special delivery requirements, such as staircase access or other non-standard arrangements.
How long does delivery take?
Delivery timelines depend on product availability and order volume.
For in-stock items without assembly, the estimated delivery time is 3 - 10 working days from date of order.
What is the delivery time slot?
Our delivery timings are from 10am - 7pm. A more detailed delivery timeslot will be provided via WhatsApp a few days before the actual date of delivery.
Can I request a specific delivery date and time?
You may let us know your preferred timing and we will try our best to accommodate it, but exact timings cannot always be guaranteed.
Will you call before arriving?
Yes. Our delivery or installation team will contact you before arriving.
What if nobody is home?
For delivery-only items, our team may be able to leave the item at a safe location outside your unit upon prior arrangement. Items requiring installation will normally require someone to be present.
Are there charges for staircase access?
Yes. If our team needs to manually carry items up or down stairs, a $10 charge per item per storey applies. Please inform us in advance if your location does not have lift access.
Can you deliver to offices and commercial buildings?
Yes. Please inform us beforehand of any loading bay restrictions, security registration, delivery permits, lift booking requirements or restricted delivery hours.
Can I choose my delivery date?
After you have made a purchase, our logistics team will drop you a call or email to arrange your preferred delivery date! Please check your inbox or junk mail for the confirmation of the delivery date.
Alternatively, you may email sales@interdesksg.com or WhatsApp us at 81197538 to arrange a delivery date.
Can I delay my delivery?
Yes. You may request to postpone your delivery to a later date, subject to availability. Please contact our team as early as possible so we can assist with holding the stock until you are ready to receive it.
Assembly
Is assembly included?
Desk/Chair assembly is available as an optional add-on service and is not included unless stated otherwise in your order or promotion.
What does desk assembly include?
Standard desk assembly covers the assembly and setup of the desk, cable tray and wheels (if purchased together).
Installation for other accessories may be chargeable.
Can your team assemble monitor arms?
Monitor arm assembly is not automatically included with desk assembly unless stated in your order. Please arrange this with our customer service team beforehand if required. Additional charges for this installation service will apply.
Can you assemble my Interdesk for me?
Yes!
We are happy to help you assemble your Interdesk for a fixed price of $50 per table. Do add this service to your cart here.
We highly recommend you to select our assembly service. Our assembly team is committed to providing you a professional and fuss-free service.
Standing Desks
What is the difference between the Classic and Pro?
The Interdesk Classic uses a single-motor system and is designed as an affordable entry into height-adjustable desks.
The Interdesk Pro uses a dual-motor system, providing stronger and smoother height adjustment for customers looking for a more premium setup.
Do your standing desks have memory presets?
Yes. Selected Interdesk models include programmable height presets so you can save your preferred sitting and standing heights.
Do the desks have anti-collision protection?
Yes. Selected models include an anti-collision system that detects resistance while the desk is moving.
Do the desks have a child lock?
Selected models include a child-lock function to prevent accidental height adjustment.
Can I customise my desk?
Yes. You can customise options such as:
- Tabletop size
- Tabletop colour
- Frame colour
- Grommet placement
- Cable management
- Accessories
For more specialised requirements, our team can also assist with custom-sized desks.
Check out our Interdesk Custom
Collapsible row
Showroom & Product Viewing
Can I view the products before purchasing?
Yes. Customers are welcome to visit our showroom to view and try our desks, chairs and accessories.
Are all colours and models displayed at the showroom?
We try to display a wide selection, but not every size, colour or configuration may be available for viewing at all times. Contact us before visiting if there is a specific model or colour you would like to see.
Can I purchase directly from the showroom?
Yes. Our team can assist you with your order during your visit.
Warranty and Returns
How long is the warranty?
Yes. Warranty coverage varies depending on the product.
For standing desks, selected models include warranty coverage for the frame and motor for 5 years.
For ergonomic chairs, different warranty periods may apply to the frame, gas piston, mechanisms, mesh and other components.
Please refer to the warranty terms for your specific product.
What should I do if my product arrives damaged?
Please inspect your product after delivery and installation.
Any visible defects, damage or issues with the frame or tabletop should be reported to us within 24 hours of delivery, together with clear photos or videos.
Return and Refund Policy (Desk and Accessories)
Return Policy:
At Interdesk, we are committed to ensuring your satisfaction with our products. Our warranty automatically covers any factory defects or damages. If you encounter any issues, please notify us within 24 hours of receiving your order, accompanied by proof of purchase.
To initiate a return, please follow these simple steps:
- Notify Us: Email us at sales@interdesksg.com within 24 hours of receiving your order, attaching an image of the receipt and the corresponding damage.
- Keep Original Packaging: The original packaging must be kept intact and in reusable condition for repackaging.
- Repackaging: Ensure that the product(s) are placed back into the original packaging.
- Check for Completeness: Ensure that there are no missing parts and no screw holes on the tabletop.
- Tape Packaging Shut: The original packaging must be securely taped shut before handing it over to the arranged courier for collection.
Please note the following conditions for eligibility for a refund:
- The original packaging must be kept intact and in reusable condition.
- All products must be returned in their original packaging.
- All parts must be present.
- The tabletop must be free of any screw holes.
- The original packaging must be securely taped shut for collection.
We appreciate your understanding that Interdesk reserves the right to reject any return requests that do not meet the stated conditions.
Please be informed that we currently do not offer returns or refunds for change of mind, including but not limited to delay in shipment/logistics, damages incurred by the user, and blemishes on table top surfaces. A processing fee of 10% would be applied for refunds granted by Interdesk on a case-by-case basis.
Thank you for choosing Interdesk. We are here to assist you with any questions or concerns you may have regarding your purchase.
Return and Refund Policy (Chair)
Please refer to the corresponding return and refund policy stated under your selected chair!
Any queries, please email sales@interdesksg.com