Return & Refund Policy
Return Window
If you encounter any issues, you must notify us within 24 hours of delivery, accompanied by proof of purchase. Any requests for returns, refunds, or repairs outside of the warranty coverage reported after this 24-hour period will not be accepted.
Eligibility Criteria
To be eligible for a return or refund, your item must meet the following conditions:
- Notified the support hotline (WhatsApp or Email) within 24 hours of receiving your order.
- Item must be in original packaging with all tags attached, unused and in the same condition as received
- Proof of purchase or receipt must be provided
- Please be informed that we currently do not offer returns or refunds for change of mind, duplicate purchases or incorrect orders including but not limited to delay in shipment/logistics, damages incurred by the user, and blemishes on table top surfaces. Do note that MysticTimber and custom table-tops are not eligible for refunds as well. An admin processing fee of 10% would be applied for refunds granted by Interdesk on a case-by-case basis.
How to Return
Follow these simple steps to return your item:
- Submit a return request using the form below
- Wait for our team to review and approve your request
- Pack the item securely in its original packaging
- Exchange at our showroom or arrange for pickup (additional charges may apply)
Refund Processing
Once we receive your return, we will inspect the item and process your refund within 5-7 business days. The refund will be issued to your original payment method.