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Warranty & Support
We stand behind our products with comprehensive coverage and dedicated support
1. Defects in the functionality of the mechanical parts including:
- Motor and the corresponding adjustment mechanism **(including rod mechanism for classic)
2. Defects in the manufacturing of materials leading to loss of functionality in the products at the time of delivery.
3. Missing materials from the Products at the time of delivery, not limited to but including:
- Screws
- Bottom castors
- Other purchased desk accessories
Any replacement parts, inclusive of shipping costs and installation instructions, shall be fully provided by Interdesk™.
Our warranty does not cover:
1. The labour required to replace any defective parts on your Interdesk™ products.
*Labour to install the replacement part will be chargeable at $60*
2. Minor aesthetic defects and minor deviations of the Products from images posted in the Stores or due to naturally occurring variations in the materials used or manual assembly of Products, of which do not affect the functionality of the product.
3. Normal wear and tear including, but not limited to, the wear and tear or degradation of the Interdesk™ frame and tabletop.
4. Defects caused by modification, alteration, misuse or lack of maintenance as per set out by Interdesk™.
5. Consequential or incidental damage, whether resulting from the use, misuse or inability to use this product or from defects in the Product. This includes abuse, negligence, accident, fire or water damage, transportation by the customer or other causes beyond our control.
6. Defects in the mechanism and functionality of the Interdesk™ as a result of improper assembly, use or care, contact with animals, or site or environmental conditions (such as environments with high heat, high humidity, high salinity or pollutant gases);
7. Contact with moisture (including, without limitation, due to conditions such as hyperhidrosis or contact with aqueous or organic solvents), thermal degradation or elements that are known to cause a breakdown of materials;
8. Use in anything other than a domestic or private setting;
9. Any short-term deviations to the expected product due to shipment processes (for e.g. Difference in height between the legs of the frame) that are swiftly resolvable with guidance from the Interdesk™ support team.
EXCEPT AS EXPRESSLY PROVIDED IN THIS WARRANTY, INTERDESK™ EXCLUDES ALL EXPRESS AND IMPLIED WARRANTIES UNDER THE SALE OF GOODS ACT 1979 OF SINGAPORE GOVERNING THE SALE OF CONSUMER GOODS TO THE EXTENT IT IS LAWFUL TO DO SO.
All products come with a standard 3-year warranty from the date of delivery.
Contact our support team with your order number and a description of the issue. We'll guide you through the process and arrange repair or replacement as needed. Most claims are processed within 48 hours.